Unfortunately, we cannot accept returns of earrings or cleaning products. This is for hygiene reasons and doesn’t affect your statutory rights.
Frankie & Flo Jewellery will provide a full refund should you receive a faulty item or be unsatisfied with an item received on the following conditions:
If any items in your order prove to be faulty, please download a returns form and return the items to Frankie & Flo. Our recommendation is to send the item back by Royal Mail 2nd Class Signed for.
Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
Please include your Order Number, Date of Despatch (found on your delivery note), the reason the product has been returned. The refund amount will exclude any delivery costs paid on the original order.
Please Note: When processing your return we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.